What is the primary role of a distribution operator?

The primary role of a distribution operator is to oversee the operation and maintenance of the water distribution system. This involves ensuring that the water supply is delivered efficiently and safely to consumers, managing the daily operations of the distribution network, and maintaining the infrastructure to prevent leaks, breaks, or contamination. A distribution operator must be knowledgeable about the system's layout and function, monitor water quality, and respond to emergency situations such as main breaks or contamination events.

While installation of new water mains is an important task, it typically falls under the purview of construction crews rather than the ongoing responsibilities of a distribution operator. Analyzing water samples is also a critical function, but this task is often carried out by laboratory technicians or water quality specialists rather than the distribution operator who primarily focuses on operational aspects. Managing customer accounts can be part of a utility's administrative functions, but it's not the central duty of a distribution operator, who is more concerned with maintaining the physical water distribution network.